Streamlining the Post-Auction Experience

We’re rolling out updates to the post-auction process designed to make the removal and shipping experience smoother, faster, and more consistent—for both buyers and affiliates. These changes will reduce confusion, cut down on unnecessary back-and-forth, and ensure a more professional experience across all auctions.

New: Manage Invoice Feature

The new Manage Invoice section is now live on your bidder dashboard. From this single location, you can:

• Request shipping (if eligible)
• Indicate your payment method or pay online
• Schedule your removal appointment

Key Benefits of This Update

Standardized Removals:
All removals now require an appointment. You’ll easily select your preferred time from the bidder dashboard, and your invoice will clearly display all scheduling options in a refreshed, mobile-friendly layout.

Simplified Shipping Requests:
If your items are eligible for shipping, you can now request it directly from your invoice—no more emails or phone calls. Just click a button and your request is sent.

Built-in Communication:
Use the new notes section on your invoice to communicate directly with the affiliate. Whether it's a shipping question or a pickup clarification, everything stays in one convenient place.

Clear, Intuitive Invoice Management:
The updated invoice experience makes it easy to follow through on every step post-auction:

• Walk you through the removal process, including how you will retrieve your items.
• Easily schedule your removal appointment
• Enjoy a simplified, responsive layout on both desktop and mobile

These updates are live now and are designed to improve your experience at every step after the bidding ends.

If you have any questions or feedback, please contact us here. We’re happy to help!